FAQ

Where are you located?

Our clinic’s location is 3100 Hwy 55, Suite 102, Cary, North Carolina.

We are located about 3.2 miles north of Hwy 64 and Hwy 55, on Hwy 55 at the intersection with Connemara Drive (about 1/4 mile past the High House traffic light on Hwy 55).

What are your hours?

Our office hours are Monday through Thursday 8:30 – 5:00; Friday 8:30 – 12:00. Some therapists are available for extended hours and Saturday visits. If this is of interest to you, please let our office manager know when the referral is made.

Does my child need to see my physician before I can receive therapy?

. Yes. We need a referral from your primary care or specialty physician prior to treating your child in physical / occupational / speech therapy.

What types of payments to do you accept?

. We accept most major insurance, including Medicaid, as well as cash, personal check, Visa, and MasterCard. Personal checks returned for non-sufficient funds will have an additional fee of $25.00.

Which insurance companies/plans do you work with?

. We are in-network with the following insurance companies: Blue Cross Blue Shield (all plans), Medcost, Aetna, Cigna, NC Healthchoice, and Medicaid. We are also providers under the Wake County and Johnston County Early Intervention Programs.

Additionally, we are provide out-of-network coverage for these companies: United Healthcare, Guardian.

Whether in-network or out-of-network , we will be happy to apply billing to your desired carrier for these services. In many cases, out-of-network co-pays are similar to in-network co-pays.

Please contact our office if you would like to discuss out-of-pocket rates.

Will my insurance cover my child’s visit?

. Your insurance is a contract between you and your insurance company. We are not a party to that contract. If you have questions regarding coverage please contact your insurance company. If you choose, we can assist you in finding your answer. We are here to help you in any way possible.

Do I have co-pay at the time of service?

. This will depend on the type of insurance you carry. We should be able to tell you by the end of your first appointment.

How long is each physical/occupational therapy visit?

. Most appointments will last 45 to 60 minutes, depending on your child’s condition and our therapist’s prescription.

How often will my child have to come to therapy?

. The therapist will be able to tell you after your first appointment.

What do I need to bring to my physical therapy appointment?

  1.  Health insurance card
  2.  Prescription from your physician
  3.  Depending on the diagnosis,loose fitting clothes or shorts and a t-shirt.
  4.  A compiled list of your questions for the therapist if you have any.
  5.  Current X-ray or MRI report if available, list of all current medications.

Can the parent/guardian participate/observe in the session?

. We encourage the parent/guardian to engage in the therapy session. Often, this is when the parent learns ways to carry over the treatment in the home.

Can I bring other children to the appointment?

. You may bring other siblings, but please provide something to occupy their time. They are occasionally allowed in the session with the parent/guardian, but can be a distraction.

What can I expect from therapy?

. Once your child’s initial evaluation is complete, your therapist will discuss goals for therapy and the regimen necessary to achieve them. Your therapist will then develop a treatment plan that will include the number of sessions your child may require for therapy. As therapy progresses, you will be given a Home Exercise Program (a number of exercises for your child to do at home in addition to those done in each session). For children to achieve and maintain maximum recovery in an optimal time, the prescribed Home Exercise Program must be followed.

When do I schedule therapy appointments?

. You can contact our office at (919) 363-5000. If your doctor’s office contacts us, we will call you to schedule your child’s appointment. Emergency/next day appointments are always available. To make your child’s initial registration process faster, you can download our forms, fill them out, and bring them with you on your first visit.

What if I need to cancel my appointment?

. We require 24 hours notice of appointment cancellation. If no prior cancellation is made, or cancellation occurs with less than 24 hour notice (with the exception of illness/emergenceies) on three seperate occassions, a $25.00 fee will be assessed at the next visit. We have this policy because each appointment slot has value. But we don’t charge you the value of the slot, only the $25. It doesn’t make us money, we still lose. But it is a deterrent which helps to minimize last minute changes. Advance notice allows us time to give it to someone who really needs it. Believe us, there are children who need it desperately. Click here to view or download our cancellation policy.

What if I am late for an appointment?

. It is necessary to show for appointment on time. If you are 15 min or more late, your appointment may be rescheduled. If we allow a patient in for treatment later than 15 minutes from the appointed time, it will overlap and compromise the care of another patient. We do not allow this.

What does a Speech therapist do?

. A speech therapist focuses on communication skills that not only look at the child’s ability to understand and communicate ideas, but also looks at the actual use of speech sounds in words. Other factors in which the pediatric speech therapists may focus include feeding and breathing manners and vocal quality. Speech therapists can act as a resource for those children who may use types of communication other than voice. These include communication boards and sign language.

How Does Pediatric Physical Therapy help?

. Through pediatric physical therapy, a child can gain or regain functional independence. For some children, physical therapy is needed for improving joint range of motion and or strength, in order to regain previous functioning. For many children physical therapy involves working on developmental skills such as rolling, sitting, creeping, crawling or walking. These skills are essential for any child to improve his or her environment. A key to pediatric therapy is having active involvement of the family and/or caregiver in order to reach desired outcomes.

How Does Pediatric Occupational Therapy Help?

. Pediatric occupational therapy aids children in taking care of themselves. One of the most important aspects of occupational therapy is identifying the child’s ability to understand input from movement, vision, hearing, touch and smell.Therapy may include regular treatment sessions as well as identifying the need for special tools such as feeding equipment, splints, special seats and wheel chairs.

I have a question regarding a bill I received. Who do I contact?

. You can contact our office at (919) 363-5000 during normal business hours.

What if I cannot find the answer or question I am looking for?

. Please contact our office at (919) 363-5000 and we will be happy to answer any questions or concerns you may have.